
What Happens When You Call Us Locked Out of the House
When you’re locked out of your house with no key, the first thing our dispatcher does is confirm where you are and what kind of door you’re facing — a standard door knob lock, a deadbolt, or the older mortise lock common in New York’s brownstones and co-ops. That single question shapes everything, because a spring-latch on a modern apartment door and a full mortise lock body call for completely different tools and approaches. Knowing this in advance means our technician shows up with the right equipment the first time.
On arrival, we ask for proof that you live at the address before we open anything — a photo ID, a piece of mail, or a lease. It’s a quick step that protects you and your neighbors, and it’s standard practice for every legitimate home lockout service. From there we focus on damage-free entry wherever the hardware allows. Most residential locks in the city can be opened without harming the door or the cylinder, and preserving your existing lock is almost always cheaper than replacing it.
If a lock is damaged, worn out, or was forced before we arrived, we’ll explain your options clearly and give you an exact, up-front price before we touch it. What determines that price is straightforward: the type and condition of the lock, whether any parts are needed, the time of day, and how far we travel to reach you. There are no surprises added at the end — you approve the number first.


